Privacy policy

This website is operated by Omelva Ltd, doing business as Hipae. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from hipae.com.

SECTION 01 — INFORMATION WE COLLECT

We only collect personal information that is strictly necessary to process your orders, provide customer support, and operate our business efficiently.

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, and payment information. Note: All payment information is processed securely through encrypted gateways, and we do not store full credit card details on our servers.

  • Device Information: We automatically collect certain information about your device, including your IP address, browser type, time zone, and cookies, to improve our website's functionality and performance.

SECTION 02 — HOW WE USE YOUR INFORMATION

We use the collected information to:

  • Process and fulfill your orders, including arranging shipping, sending order confirmations, and providing invoices.

  • Communicate with you and provide reliable customer support.

  • Screen our orders for potential risk or fraud.

  • Send marketing communications or promotional updates, only if you have provided us with your explicit consent.

SECTION 03 — THIRD-PARTY SHARING

We share your personal information with trusted third-party service providers to help us run our business operations:

  • Platform Providers: Shopify — to power our online store.

  • Fulfillment Partners: UPS, USPS, FedEx, and DHL — to ship and deliver your physical orders.

  • Payment Processors: Secure payment gateways that comply with PCI-DSS standards to handle financial transactions safely.

  • Analytics & Advertising: Google — to provide us with site analytics and power our Google Shopping Ads.

We strictly do not sell, rent, or trade your personal information to third parties for marketing purposes.

SECTION 04 — YOUR PRIVACY RIGHTS

Depending on your US state of residence (such as California, Virginia, Colorado, etc.), you may have specific rights regarding your personal data, including:

  • The right to access, correct, or request the deletion of your personal information.

  • The right to opt out of targeted advertising or data processing.

  • The right to request a portable copy of your data.

To exercise any of these rights, please contact us at contact@hipae.com.

SECTION 05 — COOKIES

We use cookies to enhance your browsing experience, remember your preferences, and collect analytical data. You can choose to disable cookies through your browser settings, though doing so may affect some features of our website.

SECTION 06 — DATA SECURITY & RETENTION

We implement industry-standard security measures, including SSL/HTTPS encryption, to protect your data during transmission. We retain your order information for 7 years to comply with applicable financial, tax, and legal requirements, after which inactive data is securely and permanently deleted.

SECTION 07 — CONTACT INFORMATION

If you have questions about our privacy practices or wish to file a request, please reach out to us:

  • Email: contact@hipae.com

  • Phone: +1 505-XXX-XXXX (قم باستبدال هذا بالرقم الأمريكي الفعلي كاملاً)

  • Business Address: Hipae — Omelva Ltd, 9550 Sage Rd SW, Albuquerque, NM 87121, United States

  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST